The Perfectly Optimized Insurance Company

The Perfectly Optimized Insurance Company

When an AI system does exactly what management asks, who decides whether it should?   By James W. Moore Key Takeaways Faster settlements, lower costs and greater claimant satisfaction can be genuine improvements. None independently establishes that claimants...
The Wheel of New Coverage

The Wheel of New Coverage

How Insurance Turns Ambiguity Into Exclusions, Sublimits, and Eventually a Product By James W. Moore Key Takeaways New exposures often arrive under old policies before insurers have agreed what those policies were supposed to cover. The resulting uncertainty can...
The Wheel of New Coverage

When AI Watches the Risk

How Continuous Monitoring Is Changing Insurance Loss Control, Claims, and Underwriting Analysis By James W. Moore Key Takeaways Insurance markets have been building better information about difficult risks for centuries, and insurers have long paired coverage with...
The Wheel of New Coverage

Perfect Data, Wrong Risk

When AI Turns the Internet Into an Underwriting File, Accurate Evidence Can Still Produce an Inaccurate Decision By James W. Moore Key Takeaways Underwriters have been checking websites and outside sources for decades. AI changes the economics by making that research...
The Wheel of New Coverage

How Much of the Carrier Has to Be Left?

AI, Delegated Underwriting, and the Limits of Insurance Unbundling AnalysisThe Economics of AI in Insurance, Part 4By James W. Moore Key Takeaways Delegated underwriting and the separation of insurance functions long predate modern artificial intelligence. AI did not...
The Wheel of New Coverage

AI Has a Physical Insurance Problem

How Data Centers Are Testing Insurance Capital, Underwriting, and Claims AnalysisBy James W. Moore Key Takeaways AI data centers are not creating entirely new property risks. They are concentrating familiar risks inside projects of unfamiliar size, complexity, and...