Latest AI News

Editor’s Note This week brought an unusual concentration of developments around a question the AI industry is increasingly being forced to confront: what happens when AI moves from generating information to taking action? That question appeared in regulation,...

Editor's Note It was a quieter week for major AI announcements affecting the insurance industry. Rather than fill space, this week's edition focuses on several developments with longer-term strategic implications, from AI governance in Europe to what one high-profile...

By James W. Moore Ping An Says Its P&C Operation Has Reached 100% AI Coverage. The Numbers Are Worth Reading Closely. At the World Artificial Intelligence Conference in Shanghai on July 21, Ping An Insurance Group put out the most specific operational disclosure...

By James W. Moore Someone Is Getting Paid Right Now to Teach an AI How to Do Your Job Mercor, one of Silicon Valley's fastest-growing AI training data startups, is currently advertising for an "Insurance Expert" role. The posting asks experienced underwriters,...

By James W. Moore The Industry's New AI Leaderboard Ranks Allianz First. Read the Fine Print Before You Circulate It. Carrier Management this week published a detailed breakdown of the second annual Evident AI Index for Insurance, a benchmarking exercise that ranks 30...

By James W. Moore Salesforce Just Bet Its AI Business on Outcomes, Not Activity. On June 25, Salesforce announced Agentforce Help Agent, a pre-packaged customer service agent that can be deployed across chat, voice, web, and portal channels. The bigger news wasn't the...

By James W. Moore Satya Nadella Just Said What Every Insurance Executive Should Already Know. On June 21, Microsoft CEO Satya Nadella sat for a Wall Street Journal interview and delivered a warning that lands harder in insurance than in almost any other industry. His...

By James W. Moore The U.S. Government Just Pulled Anthropic's Two Newest Models. Every Carrier Board Should Read the Statement. On June 12, the U.S. government issued an export control directive requiring Anthropic to immediately suspend all access to Fable 5 and...

By James W. Moore OpenAI Just Funded an Insurance Underwriting Startup. The Model Wars Now Have an Insurance Front. Last week's story was about the professional services channel standing up two giant alliances around Claude. This week, the other side of the frontier...

The Big Firms Have Chosen Their Model. Both of Them Chose Claude. In the span of three weeks, two of the world's largest professional services firms announced global alliances with Anthropic — and the scale of both commitments is worth reading carefully. PwC is...