The Office of Insurance Commission (OIC) in Thailand is creating a formal regulatory framework for the use of artificial intelligence (AI) in the insurance industry. The goal is to address risks that come with new technologies. The OIC is holding public hearings on the draft of its “AI Governance Guidelines” through August 22, 2025, to get feedback from the public.
The draft guidelines are intended to promote the responsible use of AI by insurance companies. They are based on the principle of Risk-Based Proportionality, which means that the rules should align with the specific business and the complexity of the technology being used.
The regulations focus on four key areas:
- AI Governance: Creating a clear management structure with defined roles and responsibilities to ensure the transparent and accountable use of AI.
- Robustness and AI Security: Implementing preventative measures against errors and cyber threats throughout the entire system’s life cycle. This includes secure design, vulnerability management, and data backup to ensure stability and readiness for unexpected events.
- Transparency and Explainability: Requiring companies to be able to clearly explain the rationale behind AI decisions, especially when those decisions affect consumer rights. This is meant to build trust with customers.
- Fairness and Consumer Protection: Promoting the use of AI that doesn’t create barriers to accessing insurance services. This includes controlling data quality to reduce bias and offering consumers a way to request clarification or a human review of AI decisions.
The OIC hopes these guidelines will help insurance companies build public confidence and promote the ethical and sustainable use of innovation. After gathering feedback, the OIC plans to officially announce the new regulations by the end of 2025.
Original Article (English translation avaiable) : https://moneyandbanking.co.th/en/2025/191305/
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