Access Isn’t Adoption

Access Isn’t Adoption

Jul 24, 2026

What Deloitte’s 2026 AI Survey Means for Insurance By James W. Moore Key Takeaways Deloitte’s 2026 State of AI in the Enterprise survey found financial services carries the highest share of surface-level AI use of any industry surveyed, even as worker...
AI Didn’t Just Change the Tools. It Changed the Architecture.

AI Didn’t Just Change the Tools. It Changed the Architecture.

May 26, 2026

Why companies that treat AI as a technology upgrade are solving the wrong problem. By James W. Moore | InsuranceIndustry.AI Key Takeaways AI is not a productivity upgrade. It is a structural disruption to the economic logic that determined how insurance organizations...
Your AI Is Already Being Trained. The Question Is by Whom.

Your AI Is Already Being Trained. The Question Is by Whom.

May 5, 2026

Every claims override, underwriting exception, and appeal reversal is a feedback signal. Most carriers have no idea what those signals are teaching their models. By James W. Moore | InsuranceIndustry.AI Executive Summary / Key Takeaways Any insurance carrier that has...
Your Best Underwriters are Leaving. What Happens to What They Know?

Your Best Underwriters are Leaving. What Happens to What They Know?

Mar 25, 2026

Your Best Underwriters Are Leaving. What Happens to What They Know? AI Can Now Capture Expert Judgment Before It Walks Out the Door. The Question Is Whether Carriers Will Pay for It. By James W. Moore | InsuranceIndustry.AI Earlier this month, painter Michael Hafftka...