Jul 3, 2026
By James W. Moore Salesforce Just Bet Its AI Business on Outcomes, Not Activity. On June 25, Salesforce announced Agentforce Help Agent, a pre-packaged customer service agent that can be deployed across chat, voice, web, and portal channels. The bigger news...
Jun 26, 2026
By James W. Moore Satya Nadella Just Said What Every Insurance Executive Should Already Know. On June 21, Microsoft CEO Satya Nadella sat for a Wall Street Journal interview and delivered a warning that lands harder in insurance than in almost any other industry. His...
Jun 19, 2026
By James W. Moore The U.S. Government Just Pulled Anthropic’s Two Newest Models. Every Carrier Board Should Read the Statement. On June 12, the U.S. government issued an export control directive requiring Anthropic to immediately suspend all access to Fable 5...
Jun 12, 2026
By James W. Moore OpenAI Just Funded an Insurance Underwriting Startup. The Model Wars Now Have an Insurance Front. Last week’s story was about the professional services channel standing up two giant alliances around Claude. This week, the other side of the...
Jun 5, 2026
The Big Firms Have Chosen Their Model. Both of Them Chose Claude. In the span of three weeks, two of the world’s largest professional services firms announced global alliances with Anthropic — and the scale of both commitments is worth reading carefully. PwC is...
May 22, 2026
Your weekly analysis of AI developments in insurance. AI’s Productivity Paradox May Be Ending. What That Means for Insurance Leaders Who Waited. In 1987, economist Robert Solow famously observed that computers were showing up everywhere except in the...
