Aug 7, 2026
Editor’s Note This week brought an unusual concentration of developments around a question the AI industry is increasingly being forced to confront: what happens when AI moves from generating information to taking action? That question appeared in regulation,...
Jul 31, 2026
Editor’s Note It was a quieter week for major AI announcements affecting the insurance industry. Rather than fill space, this week’s edition focuses on several developments with longer-term strategic implications, from AI governance in Europe to what one...
Jul 24, 2026
By James W. Moore Ping An Says Its P&C Operation Has Reached 100% AI Coverage. The Numbers Are Worth Reading Closely. At the World Artificial Intelligence Conference in Shanghai on July 21, Ping An Insurance Group put out the most specific operational disclosure...
Jul 17, 2026
By James W. Moore Someone Is Getting Paid Right Now to Teach an AI How to Do Your Job Mercor, one of Silicon Valley’s fastest-growing AI training data startups, is currently advertising for an “Insurance Expert” role. The posting asks experienced...
Jul 10, 2026
By James W. Moore The Industry’s New AI Leaderboard Ranks Allianz First. Read the Fine Print Before You Circulate It. Carrier Management this week published a detailed breakdown of the second annual Evident AI Index for Insurance, a benchmarking exercise that...
Jul 3, 2026
By James W. Moore Salesforce Just Bet Its AI Business on Outcomes, Not Activity. On June 25, Salesforce announced Agentforce Help Agent, a pre-packaged customer service agent that can be deployed across chat, voice, web, and portal channels. The bigger news...
