Latest AI News

Editor’s Note The most interesting artificial intelligence story this week may be that the model is becoming less interesting. That does not mean model capability has stopped mattering. Frontier models are still improving, and the differences among them can be...

Editor’s Note For years, much of enterprise technology has worked by asking people to adapt to the system. Use the portal. Complete the fields. Follow the workflow. Standardize the submission. Put the information where the software expects to find it. Artificial...

AI Insights — August 14, 2026 Editor’s Note For several years, much of the insurance industry's AI discussion has been about potential: what the technology might automate, where it might improve underwriting, and how quickly companies should move. This week offered...

Editor’s Note This week brought an unusual concentration of developments around a question the AI industry is increasingly being forced to confront: what happens when AI moves from generating information to taking action? That question appeared in regulation,...

Editor's Note It was a quieter week for major AI announcements affecting the insurance industry. Rather than fill space, this week's edition focuses on several developments with longer-term strategic implications, from AI governance in Europe to what one high-profile...

By James W. Moore Ping An Says Its P&C Operation Has Reached 100% AI Coverage. The Numbers Are Worth Reading Closely. At the World Artificial Intelligence Conference in Shanghai on July 21, Ping An Insurance Group put out the most specific operational disclosure...

By James W. Moore Someone Is Getting Paid Right Now to Teach an AI How to Do Your Job Mercor, one of Silicon Valley's fastest-growing AI training data startups, is currently advertising for an "Insurance Expert" role. The posting asks experienced underwriters,...

By James W. Moore The Industry's New AI Leaderboard Ranks Allianz First. Read the Fine Print Before You Circulate It. Carrier Management this week published a detailed breakdown of the second annual Evident AI Index for Insurance, a benchmarking exercise that ranks 30...

By James W. Moore Salesforce Just Bet Its AI Business on Outcomes, Not Activity. On June 25, Salesforce announced Agentforce Help Agent, a pre-packaged customer service agent that can be deployed across chat, voice, web, and portal channels. The bigger news wasn't the...

By James W. Moore Satya Nadella Just Said What Every Insurance Executive Should Already Know. On June 21, Microsoft CEO Satya Nadella sat for a Wall Street Journal interview and delivered a warning that lands harder in insurance than in almost any other industry. His...